privacy

Integrity Landscape (“Integrity Landscape,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.outdoorserviceexperts.com (the “Site”), request or receive services from us, communicate with us, or otherwise interact with Integrity Landscape.

This Privacy Policy also explains our practices regarding text messaging and mobile information.

1. Information We Collect

Depending on how you interact with Integrity Landscape, we may collect the following types of information.

Personal and Contact Information

We may collect information that identifies you or can reasonably be associated with you, including your name, mailing or service address, email address, telephone or mobile telephone number, and other contact information you voluntarily provide.

Service Information

When you request or receive services from Integrity Landscape, we may collect information related to your service requests, estimates, appointments, property or service location, service history, customer preferences, and communications with us.

Communications

We may collect information you provide when you contact us by telephone, email, website form, SMS or MMS text message, or another communication method.

This may include the content of messages you send us, your telephone number or email address, and information necessary to respond to your inquiry or provide requested services.

Website and Device Information

When you use our Site, we may automatically collect certain technical and usage information, such as your IP address, browser type, operating system, device information, language preferences, access times, pages viewed, links clicked, and other information regarding your interaction with the Site.

We may also collect general location or geolocation information when made available by your device or browser.

Cookies and Similar Technologies

We and service providers that assist us may use cookies and similar technologies to understand how visitors use our Site, remember preferences, improve Site functionality, measure performance, and support advertising or marketing activities.

2. How We Collect Information

We may collect information directly from you when you request an estimate, schedule or receive services, contact us, submit information through our Site, communicate with us by text message, telephone, or email, or otherwise voluntarily provide information to us.

We may also collect information automatically through your use of the Site and from third-party service providers or business platforms that assist us in operating our business.

3. How We Use Your Information

Integrity Landscape may use personal information to provide, schedule, manage, and improve our services; respond to inquiries and customer-service requests; prepare and communicate estimates or service information; communicate with customers regarding appointments, projects, services, or accounts; send service-related notifications; maintain customer and service records; improve and personalize our Site; conduct analytics and understand Site usage; protect our business, Site, customers, and legal rights; comply with applicable laws and legal obligations; and send marketing or promotional communications when permitted by applicable law.

We may also use information for other purposes that are disclosed to you when the information is collected or for which you provide consent.

4. Text Messaging and Mobile Information

Integrity Landscape Text Messaging Program

Integrity Landscape may communicate with customers and prospective customers by SMS or MMS text message.

Our text messaging program may be used for appointment and scheduling reminders, service confirmations, service updates, estimate or quote notifications, project-related communications, invoice or payment-related notifications, customer service and support, follow-up communications, and promotional or marketing messages when applicable and when any required consent has been obtained.

Information Collected Through Text Messaging

When you communicate with Integrity Landscape by text message, we may collect your mobile telephone number, the content of messages you send or receive, message dates and times, and information related to your interaction with our messaging program.

We use this information to communicate with you, provide requested services, manage appointments or service requests, provide customer support, maintain appropriate business records, and operate our text messaging program.

Message Frequency

Message frequency varies depending on your interactions with Integrity Landscape, the services you request, and your communication preferences.

Message and Data Rates

Message and data rates may apply. Your wireless carrier may charge fees for sending or receiving SMS or MMS messages according to your mobile service plan.

SMS Opt-Out

You may opt out of text messages from Integrity Landscape at any time by replying STOP to a text message from us.

After you reply STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive text messages from that messaging program unless you subsequently provide consent to receive messages again.

Opting out of text messages does not prevent Integrity Landscape from contacting you through other appropriate communication methods when necessary to respond to you or provide services you have requested.

SMS Help

For assistance with text messaging, reply HELP to a message from Integrity Landscape or contact us using the telephone number or email address listed in the “Contact Us” section of this Privacy Policy.

Mobile Information and SMS Consent

Integrity Landscape does not sell mobile telephone numbers, SMS opt-in information, or text messaging consent.

We do not share mobile information, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers that assist us in operating our business or delivering communications on our behalf, such as customer-management, scheduling, telecommunications, text-messaging, or technology providers. These providers may process information only as necessary to provide services to us and are not authorized by us to use your SMS consent for their own marketing purposes.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, business, property, or safety.

Consent to receive marketing text messages, where applicable, is not a condition of purchasing goods or services from Integrity Landscape.

5. How We Share Information

We do not rent or sell personal information in the ordinary course of providing our services.

We may share personal information with trusted service providers, contractors, or other companies that perform services on our behalf. These may include companies that provide website hosting, customer-management systems, scheduling or business-management services, communications services, data storage, analytics, advertising, marketing, technical support, or other services necessary to operate our business.

These providers may receive personal information only as reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.

As explained above, mobile telephone information, SMS opt-in information, and text messaging consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose information when we reasonably believe disclosure is necessary to comply with applicable law, regulation, court order, subpoena, governmental request, or other legal process; enforce our agreements or policies; investigate suspected fraud, unlawful activity, or security incidents; establish or defend legal claims; or protect the rights, property, health, or safety of Integrity Landscape, our customers, or others.

6. Cookies, Analytics, and Advertising

Our Site may use cookies and similar technologies.

Session cookies may operate temporarily while you browse the Site and may be deleted when you close your browser. Persistent cookies may remain on your device for a period of time to remember preferences or support Site functionality. Third-party cookies may be placed by service providers that provide analytics, advertising, or other services.

You can typically adjust your browser settings to refuse or remove cookies. Some portions of the Site may not operate properly if cookies are disabled.

Google Analytics

We may use Google Analytics to help us understand how visitors interact with our Site. Google Analytics may collect information such as device and browser information, IP address, pages visited, interactions with the Site, and general usage information.

We use analytics information to evaluate and improve our Site and services.

Google's collection and use of information is governed by Google's applicable terms and privacy policies.

Advertising and Marketing Technologies

We may use third-party advertising or marketing technologies to measure advertising performance, understand Site usage, and provide advertising that may be more relevant to users.

These technologies may use cookies or similar tools. Your ability to control or opt out of certain advertising technologies may depend on your browser, device, and the applicable advertising provider.

7. Marketing Communications

We may use contact information such as your name, email address, or telephone number to provide information about Integrity Landscape services that may be of interest to you when permitted by applicable law.

Marketing emails will provide an appropriate method for unsubscribing from future marketing emails.

Text message opt-outs are handled separately. To unsubscribe from SMS or MMS messages, reply STOP to the applicable text message.

Even after you unsubscribe from marketing communications, we may continue to send non-marketing communications when appropriate, such as responses to your requests, customer-service communications, service-related notices, or administrative information.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.

We may also retain information as necessary to comply with legal, tax, accounting, financial, or regulatory obligations; maintain appropriate business records; resolve disputes; prevent fraud or abuse; enforce agreements; or protect our legal rights.

Retention periods may vary depending on the type of information, the purpose for which it was collected, our business needs, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

9. How We Protect Your Information

Integrity Landscape takes reasonable measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We use administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain and may require service providers handling information on our behalf to maintain appropriate safeguards.

However, no website, electronic communication system, database, or method of transmitting information over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

10. Your Privacy Rights and Choices

Depending on where you live and the laws that apply to your information, you may have rights regarding your personal information.

These rights may include the ability to request access to personal information we maintain about you, request correction of inaccurate information, request deletion of certain personal information, request information about how your personal information is used or disclosed, object to or restrict certain processing, or withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

To make a privacy request, contact Integrity Landscape using the information in the “Contact Us” section below.

We may need to verify your identity before completing certain requests.

11. Third-Party Websites and Services

Our Site may contain links to websites, applications, or services operated by third parties.

This Privacy Policy applies only to information collected or controlled by Integrity Landscape. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not own or control.

We encourage you to review the privacy policies of third parties before providing them with personal information.

12. Information About Children

Our Site and services are not intended for children to use independently without appropriate involvement from a parent or legal guardian.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

13. Business Transactions

If Integrity Landscape is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.

Any successor or acquiring organization may assume rights and obligations relating to personal information as permitted by law.

14. International Processing

Some service providers we use may process or store information in jurisdictions other than the jurisdiction in which the information was originally collected.

Where applicable law requires specific safeguards for these transfers, we will take reasonable steps to use appropriate safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, messaging practices, or legal requirements.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date at the top of the policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, your personal information, or our text messaging program, or if you wish to exercise a privacy right, please contact:

Integrity Landscape

Email: integritylandscapepb@gmail.com

For text messaging assistance, you may also reply HELP to a message from Integrity Landscape.

To stop text messages, reply STOP to a message from Integrity Landscape.